Really? Do businesses want to dump the desk phone for a softphone?
Michael Brandenburg, Technical Editor for SearchUnifiedCommunications.com writes. "Plenty of vendors tell unified communications managers that it's time to throw their wired desk phones in the trash, whether it's Microsoft and IBM pushing softphone applications on laptops or mobile carriers advocating smartphones. Ditching the desk phone is tempting, but is anyone really doing it?"

"Although our desktops are stable, I don't think we're ready to take the leap to having both voice and data on one device, except in specific applications like road warriors," said Steve Brescia, manager of ITS enterprise architecture for New Jersey-based American Water.

Check out out response at www.tmsi.ca