One of the best
ways just wanted the best ways to save money in your business is to find out where you spend it.
There are so many places that we spend our money as employees and employers, that it's impossible to keep track. How however I can give
you one great way to save a lot of money and save the environment at the same time. It often has been said that the cost of owning an
automobile. It is close to $10,000 a year. Interest fuel, maintenance depreciation parking and insurance
Check my Netflix blog out and I'll show you how you can save a lot of those costs and improve the environment at the same time
Wednesday, August 25, 2010
Flex blog post by Tom MacDonald
August 4, 2010
~My company has just completed another FlexAudit on a well-established
towing company in Vancouver. They have been my customer now for
probably 10 years and have been in business for over 30 years when I
was called in to review their telephone bill and update their current
phone system equipment, I was astonished to find that I could save
them well over $1000 every month right to the bottom line.
It appears that the phone company had been taking them for a ride to
the tune of approximately $60,000 over the last five years
Tom Mac Donald,
Owner TMSI
c. 604.720.8102
d. 604.571.6405
f. 604.571.6455
e. tmacdonald@tmsi.ca
w. www.tmsi.ca
August 4, 2010
~My company has just completed another FlexAudit on a well-established
towing company in Vancouver. They have been my customer now for
probably 10 years and have been in business for over 30 years when I
was called in to review their telephone bill and update their current
phone system equipment, I was astonished to find that I could save
them well over $1000 every month right to the bottom line.
It appears that the phone company had been taking them for a ride to
the tune of approximately $60,000 over the last five years
Tom Mac Donald,
Owner TMSI
c. 604.720.8102
d. 604.571.6405
f. 604.571.6455
e. tmacdonald@tmsi.ca
w. www.tmsi.ca
Friday, July 2, 2010
FlexPost Dateline: Vancouver- July2nd, 2010
Today I had to call Telus on behalf of one of my new customers. They were adding call forwarding on their single business line.
I know what they're going through. Now I'm an easy going guy, but isn't it amazing how fast you can get SO exasperated when you feel powerless? Like when you have to do or follow a process or procedure that you just know is most likely destined to end In failure through no fault of your own ? No matter what you may do or say? Fridays just can't come soon enough.
I had to call in to Telus's sales department. We often do this at TMSi because it's so painful for the customer to do it. Honestly, I have to say I should do a YouTube on this so you can hear it yourself.
Since The Phone Company has outsourced much of its business activity to subcontractors both in North America and in the Philippines and elsewhere, the customer service there has sank lower then British Petroleum stock on the New York Stock Exchange.
Once I pushed two for sales and had to enter the customer's phone number couple of times I was finally told that all agents are busy due to high call volume, and that my estimated wait time was 53 minutes. That's right, 53 minutes!
Then they hinted that perhaps it would be faster if I just went to their website, and take care of business myself on their easy-to-use website. About a half an hour later, I was still searching endlessly on their website for a link that would never take me to where I really wanted to go - which was to order something from them and pay them money.
When I did finally get a call back from an agent after an hour of time- I finally selected a feature that would allow them to call me back in an hour or so- I had a pleasant person sounding like she was from perhaps the Philippines that took my order. SUCCESS! Yes!
IT WAS WORTH IT!
Now, I'll admit, I got no e-mail confirmation that she had got my order correct ( she said they don't do that) and the next day when the order was installed it was wait for it...incorrect. Two more days of becoming a virtual Telus slave. I managed to get the order corrected although it was wrong two more times before finally getting corrected.
I'm not sure how the company manages to stay in business. I'm presuming it's because they're not as interested in business lines for local small and medium-sized businesses but they are much more interested in mobility solutions because I guess that's where the money is.
Needless to say - companies like mine are doing well mopping up the frustration and anger that is spilling over onto the Telus table of lost opportunities.
Warmly;
Tom Mac Donald,
Owner TMSI
c. 604.720.8102
d. 604.571.6405
f. 604.571.6455
e. tmacdonald@tmsi.ca
w. www.tmsi.ca
Today I had to call Telus on behalf of one of my new customers. They were adding call forwarding on their single business line.
I know what they're going through. Now I'm an easy going guy, but isn't it amazing how fast you can get SO exasperated when you feel powerless? Like when you have to do or follow a process or procedure that you just know is most likely destined to end In failure through no fault of your own ? No matter what you may do or say? Fridays just can't come soon enough.
I had to call in to Telus's sales department. We often do this at TMSi because it's so painful for the customer to do it. Honestly, I have to say I should do a YouTube on this so you can hear it yourself.
Since The Phone Company has outsourced much of its business activity to subcontractors both in North America and in the Philippines and elsewhere, the customer service there has sank lower then British Petroleum stock on the New York Stock Exchange.
Once I pushed two for sales and had to enter the customer's phone number couple of times I was finally told that all agents are busy due to high call volume, and that my estimated wait time was 53 minutes. That's right, 53 minutes!
Then they hinted that perhaps it would be faster if I just went to their website, and take care of business myself on their easy-to-use website. About a half an hour later, I was still searching endlessly on their website for a link that would never take me to where I really wanted to go - which was to order something from them and pay them money.
When I did finally get a call back from an agent after an hour of time- I finally selected a feature that would allow them to call me back in an hour or so- I had a pleasant person sounding like she was from perhaps the Philippines that took my order. SUCCESS! Yes!
IT WAS WORTH IT!
Now, I'll admit, I got no e-mail confirmation that she had got my order correct ( she said they don't do that) and the next day when the order was installed it was wait for it...incorrect. Two more days of becoming a virtual Telus slave. I managed to get the order corrected although it was wrong two more times before finally getting corrected.
I'm not sure how the company manages to stay in business. I'm presuming it's because they're not as interested in business lines for local small and medium-sized businesses but they are much more interested in mobility solutions because I guess that's where the money is.
Needless to say - companies like mine are doing well mopping up the frustration and anger that is spilling over onto the Telus table of lost opportunities.
Warmly;
Tom Mac Donald,
Owner TMSI
c. 604.720.8102
d. 604.571.6405
f. 604.571.6455
e. tmacdonald@tmsi.ca
w. www.tmsi.ca
Tuesday, June 29, 2010
Flex to post by Tom MacDonald from TMSI. dateline June 28, 2010 Vancouver, British Columbia.
I was reading a recent post about the cost of manufacturing for the new Apple iPhone G4. The company reverse engineered the product and determined that to make an iPhone G4 cost Apple $187.40. Which seems in line with the cost of manufacture for their previous iPhones.
What is interesting to note for me was that the processor was an A4 processor, was manufactured by Samsung electronics. Now, Samsung, is what I sell that as a business telephone system So I found that using Samsung seems to be a pretty reliable product that we've installed dozens of business phone systems manufactured by Samsung, and I have to say that seems to hold true. Our Samsung systems are going in with minimal technical time on site and work very reliably once installed. I like Samsung so much that I bought my new fridge and dishwasher manufactured by Samsung. It was at least 30% cheaper than GE or Frigidaire, and did way more. And that's the same for the business phone systems as well. I talk more on Samsung electronics in my coming blog Tom
I was reading a recent post about the cost of manufacturing for the new Apple iPhone G4. The company reverse engineered the product and determined that to make an iPhone G4 cost Apple $187.40. Which seems in line with the cost of manufacture for their previous iPhones.
What is interesting to note for me was that the processor was an A4 processor, was manufactured by Samsung electronics. Now, Samsung, is what I sell that as a business telephone system So I found that using Samsung seems to be a pretty reliable product that we've installed dozens of business phone systems manufactured by Samsung, and I have to say that seems to hold true. Our Samsung systems are going in with minimal technical time on site and work very reliably once installed. I like Samsung so much that I bought my new fridge and dishwasher manufactured by Samsung. It was at least 30% cheaper than GE or Frigidaire, and did way more. And that's the same for the business phone systems as well. I talk more on Samsung electronics in my coming blog Tom
Friday, June 25, 2010
Vancouver, BC
Yesterday, our company TMSI reached a new milestone. After installing thousands of business phone lines for Telus on our phone systems, today we have fired up our own voice servers and delivered FlexLines to our first customer. CATS ONLY!
...They purchased a Samsung business telephone system from our company TMSI telephony managed solutions Inc., and installed flex-lines on t
Yesterday, our company TMSI reached a new milestone. After installing thousands of business phone lines for Telus on our phone systems, today we have fired up our own voice servers and delivered FlexLines to our first customer. CATS ONLY!
...They purchased a Samsung business telephone system from our company TMSI telephony managed solutions Inc., and installed flex-lines on t
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